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Remote consultations in mental health – learning from evaluation

The Covid-19 pandemic has transformed the way that mental health care and services are delivered in London, with a rapid shift from face-to-face consultations to telephone and video appointments. A new project involving King’s Improvement Science researchers is evaluating the impact of these changes on both service users and mental healthcare staff.

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Remote consultations in mental health – learning from evaluation

These changes are likely to have had an impact on all the people involved in mental health care – from service users to clinicians and other mental health professionals. This new project will seek to understand the impact of these changes. The researchers will examine:

  • The positive and negative effects on staff and service users of the changes
  • The effectiveness of remote consultations and areas where more evidence is needed
  • How to embed or adapt new models of care to improve services in the future.

The project is being led by the three south London NHS Mental Health Trusts working in conjunction with service users, local mental health services and academic partners, including the Health Innovation Network, and researchers at King’s Improvement Science. 

See full list of partners here

How is KIS involved?

Professor Fiona Gaughran, King’s College London, is leading the project, working closely with the KIS’ Professor Nick Sevdalis and a wider leadership team. Researchers based at KIS and the Centre for Implementation Science are contributing their expertise in implementation and improvement science. 

This includes:

  • Advising on implementation and improvement science frameworks and methods
  • Involving experts by experience to shape how the project engages service users and the public 
  • Designing and leading the analysis of an electronic survey exploring remote working 
  • Reviewing the research on remote working in mental health services before and during the pandemic. View pre-print here

Overall, the project aims to evaluate the emerging evidence on remote consultations in mental health care, to share best practice, including with other clinical areas and other regions in the country, and to inform how services are delivered now and in the future.  

Resources & research outputs 

Latest developments, research outputs and other resources will be shared here and on the Health Innovation Network website.

Meet the project team

Professor Fiona Gaughran

Professor Fiona Gaughran

Director of research and development at the South London and Maudsley NHS Foundation Trust and the ARC’s applied informatics research lead.

See profile

Prof Nick Sevdalis

Prof Nick Sevdalis

Professor of implementation science and patient safety, director of the centre for implementation science and principal investigator at King’s Improvement Science, King’s College London

See profile

Dr Lucy Goulding

Dr Lucy Goulding

Programme manager for King’s Improvement Science, King’s College London

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Dr Kia-Chong Chua

Dr Kia-Chong Chua

Lecturer in applied health statistics, King’s College London

See profile

Dr Julie Williams

Dr Julie Williams

Postdoctoral research associate

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